Contact Support

Other ways to reach us

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Other ways to reach us

Visit the help center

Visit our help center and access helpful articles and tips & advice for getting the most out of Aesthetics
Visit the help center

Give us a call

Our Practice Support team members are ready to assist you with your needs.
Phone: 844-487-8399

Working Hours

Except for Public Holidays. After-hours calls are answered by an external service who will determine the Severity Level of your case.

Monday – Tuesday                 06:00 am – 06:00 pm

Wednesday – Thursday         06:00 am – 06:00 pm

Friday                                        06:00 am – 06:00 pm

Working Hours

Except for Public Holidays. After-hours calls are answered by an external service who will determine the Severity Level of your case.

Monday – Tuesday

06:00 am – 06:00 pm

Wednesday – Thursday

06:00 am – 06:00 pm

Friday

06:00 am – 06:00 pm

Types of requests

Our team members work hard to respond to all requests as efficiently as possible. Depending on the severity and volume of requests, times may vary. Below is what you can expect.

Level 1

Response within 30
minutes, 24/7

Description
The website is down, major functionality is unavailable like the Practice Portal or Email services.
Resolution
Asethetics will work continuously until the issue is resolved or a workaround is identified.

Level 2

Response within 4 hours, during normal business hours

Description
Domain transfers/redirects, Feature opt-outs, Practice Portal feature support
Resolution
Asethetics will work during normal business hours until the issue is resolved or a workaround is identified.

Level 3

Response within
1 business day

Description
Website revision requests, content update requests, billing inquiries, all other general questions
Resolution
We do not guarantee specific resolution times but strive to resolve within 3 business days.